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Privacy Policy

Last updated: 17 June 2026

Introduction

The Fibromyalgia Clinic is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

By using this website, you agree to the terms of this Privacy Policy.

Who We Are

The Fibromyalgia Clinic

The Forge Clinic
Totnes, Devon
United Kingdom

For any questions regarding this Privacy Policy or your personal data, please contact us through the website contact form.

Information We Collect

We may collect and process the following information:

Information You Provide

  • Name
  • Email address
  • Telephone number
  • Information submitted through contact forms
  • Information provided when booking appointments
  • Information voluntarily provided during enquiries

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Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on the website
  • Referral source

This information helps us improve the performance and usability of our website.

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How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Arrange appointments
  • Provide information about our services
  • Improve our website and user experience
  • Communicate important service updates
  • Meet legal and regulatory obligations
  • Maintain business records

We will only use your information where we have a lawful basis to do so.

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Marketing Communications

If you provide your contact details, we may occasionally send information about our services, educational content, clinic updates or events that may be of interest to you.

You may unsubscribe from marketing communications at any time by following the instructions included in our emails or by contacting us directly.

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Health Information

If you choose to provide health-related information through enquiry forms, booking systems or consultations, this information will be treated with strict confidentiality.

We only collect health information where necessary to provide our services and will process it in accordance with applicable data protection laws.

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Appointment Bookings

Online bookings may be managed through third-party systems used by The Fibromyalgia Clinic. Information submitted through these systems is processed in accordance with their own privacy and security standards.

We take reasonable steps to ensure that any third-party providers we use handle personal information appropriately.

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Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used to:

  • Remember preferences
  • Monitor website traffic
  • Improve website functionality
  • Measure advertising performance

You can control cookie settings through your browser.

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Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted service providers who help us operate our website, booking systems, email services or business operations.

Information may also be disclosed where required by law.

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Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure or loss.

While no method of transmission over the internet can be guaranteed to be completely secure, we take appropriate steps to safeguard the information we hold.

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Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce agreements.

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Your Rights

Under UK data protection legislation, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Request transfer of your information

Requests can be made through our contact page.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

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Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

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Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us via the contact form on our website.

A specialist clinic helping people living with fibromyalgia. Based at The Forge Clinic, Totnes, Devon.

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